Level 1
Free
Intro conversation
- Tell us how your operation works today and where it hurts.
- We point out the areas with the most room for improvement.
- You get concrete next steps, with no commitment.
You don't need more software or subscriptions. You need what you already have to work together.
Investing or operating in Central America? WhatsApp inquiries waiting for a reply, follow-ups that slip through the cracks and tasks someone repeats by hand every day. TERABY helps you decide what's worth changing, trains your team to work with AI and connects the tools you already use.
We work in English and Spanish, from Guatemala City across Central America.
There's no shortage of tools. What's missing is coordination.
Companies keep adding technology, yet information stays fragmented and too many processes still depend on manual work.
01
A customer messages on WhatsApp and nobody replies in time.
02
A quote goes out, but nobody remembers to follow up.
03
Customer data lives in several different tools.
04
The team repeats tasks that an integration could handle.
05
The information exists, but it doesn't arrive when a decision has to be made.
06
The team already uses AI, but everyone on their own and with no shared approach.
First we understand. Then we train and implement.
We don't start with a tool. We start with your operation and the people who make it run. You can come in at any step, but this is the order we recommend.
01 — Assess
Understand what's worth changing
We review your operation before proposing technology: where time, information or customers are being lost.
02 — Train
Get your team working with AI
Hands-on training built around each area's real work, so the capability stays inside your company.
03 — Implement
Build what the process justifies
Automations, agents, integrations and dashboards connected to the tools you already use.
04 — Support
Keep it working and improving every month
Reports, analysis, cybersecurity, monitoring and answers to questions while your team adopts it.
A clear scope before any commitment.
Every engagement is quoted for your operation: the proposal reflects the size of your team and what we find in the assessment. Tell us what you need and we'll send you a quote.
- 01 Full assessment Custom quote
- 10 to 15 days, with interviews with your leaders. If you hire another service within 3 months, we credit 50% of the assessment fee.
- 02 AI training Custom quote
- A 4-hour onboarding session, online or on-site, with course materials, for up to 30 team members.
- 03 Implementation Custom quote
- Depends on the process, the volume and the systems involved. Third-party licenses and usage are itemized separately.
- 04 Monthly support Custom quote
- Reporting, analysis, cybersecurity review, monitoring and answers to your questions.
Two ways to get started.
Before investing in technology, understand what's worth changing. Start with a free conversation or ask for an in-depth assessment with your leadership team, because understanding an operation isn't always simple.
Level 2
Custom quote
Full assessment
- Interviews with the leaders of your key areas.
- A map of your main processes as they run today.
- Priorities: what to eliminate, redesign, automate or solve with training.
- A basic cybersecurity review of your public channels, such as your website and email.
- A roadmap of 3 to 5 initiatives with estimated investment.
- A results presentation to your leadership team.
If you hire another service within the following 3 months, we credit 50% of the assessment fee.
What we usually implement.
When a process justifies it, we implement a first solution with a defined scope and measure how it performs in your operation. These are the most common ones; we agree on the scope with you before building anything.
WhatsApp customer service
For companies that get repetitive inquiries and take too long to reply.
What's included to start
- One WhatsApp number.
- Answers to frequent questions using approved information.
- Capture of the prospect's details.
- Handoff to a person when needed.
How we measure the result
Response time and how well inquiries get resolved.
Sales follow-up
For companies that get leads but lose continuity after the first contact.
What's included to start
- Lead capture from one inbound channel.
- Logging in a CRM or a spreadsheet.
- Assignment to an owner.
- Internal reminders or customer messages, based on the agreed follow-up.
How we measure the result
Leads that get follow-up and opportunities that move forward.
Automating one process
For companies where the team copies data or repeats an administrative task.
What's included to start
- One clearly defined process.
- A connection between two compatible tools.
- We define when the process triggers and what it should do.
- Error alerts and documentation.
How we measure the result
Time per task, errors and pending manual work.
Before we start, we confirm what we can connect with your tools and agree on the scope of the implementation.
Have another process in mind?
Four ways to improve your operation.
Every automation we implement aims at a concrete business outcome, not at piling up technology.
Sell better
- Leads with no reply
- Forgotten follow-ups
- Abandoned quotes
- Incomplete CRM
Serve better
- Repetitive inquiries
- Overloaded WhatsApp
- Appointments booked by hand
- Information that's hard to find
Work better
- Copying data between systems
- Documents handled one by one
- Disconnected systems
- Repetitive tasks
Decide better
- Scattered information
- Limited visibility
- Late alerts
- Slow reports
What if everything could work together?
An Orchestrated Company is an organization where people, processes, applications, data and agents work in coordination, with information that flows and decisions that arrive on time.
Less manual work. Repetitive tasks no longer depend on someone remembering, copying or running them one by one.
Information that flows. Data moves between tools and people without being copied from one place to another over and over.
Timely responses. Customers, teams and processes get follow-up when it's due, even when nobody is watching.
People where they add the most. Technology handles the repetitive work. People keep the decisions, relationships and work that call for judgment.
Your business already has the pieces. Let's make them work together.
You don't always need another platform. Sometimes you need to better connect what you already have.
Based in Guatemala City · We work in English and Spanish across Central America
Connect, Automate, Orchestrate
Teraby: your business, connected